Shipping Policy

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Fanci Freespirit ships from Pennsylvania.

Shipping Method	Shipping Charge	Order By	Estimated Delivery
Standard*	$6.95	12:00 noon EST	3 to 5 business days after shipping.
Second Business Day**	$20	12:00 noon EST	2 to 3 business days after shipping.
Next Business Day***	$30	12:00 noon EST	1 to 2 business days after shipping.

 

Standard shipping orders take 1-3 business days to be processed and packaged before being shipped out of our warehouse. Shipping is the charge for FanciFreespirit.com order processing, item selection, packaging, transport, and handling. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional costs, but are our best approximation and vary with specific requests. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at the time of order.

How much does shipping cost?

We offer Free Shipping on orders over $125 within the continental United States (excluding PO Boxes and APO address).

Second-day and Next-day Shipping is not available to post office boxes at this time. Please contact us if you have any questions regarding when you will receive your order.

* Shipping charges and times may vary by merchandise. Standard Shipping within the continental United States is $6.95 for all domestic orders totaling less than $125.00. Shipment to Hawaii and Alaska is $9.95. Shipping prices to Canada are based on the total weight of the order. Shipping to all other countries are not available at this time.  

Expedited Shipping is available for $20.00 for 2 business day delivery and $40 for 1 business day delivery. 

** Orders placed after noon (EST) Friday will be processed Monday. Shipping charges and times may vary by merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.

*** Available Monday through Friday only for select zip codes and eligible in-stock merchandise. Our FedEx contract does not include Saturday delivery. Holidays are excluded. If there is an unexpected delay, we will make every effort to deliver the order the next business day. A signature and phone number are required. Not available for P.O. boxes or APO addresses.

Carrier Contact Numbers:

• USPS: 1-800-275-8777
• FedEx: 1-800-463-3339
• International USPS: 1-800-222-1811

Fanci Freespirit is not responsible for:

• Delays with US Postal Service, UPS or FedEx shipping
• International Duties or Customs Charges
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: FedEx Claims Support or USPS Claims Support

 

How long will it take for my order to arrive?

Domestic standard shipping can take up to 5-7 business days via USPS.

Domestic expedited shipping can take up to 2-3 business days via USPS.

 

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issues are the responsibility of the shipping company.

Please note: The risk of loss and title for all merchandise ordered on this Website pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package.

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS Mail.

Do you offer package tracking?

Yes! We will provide you with a tracking number once your package is shipped. A shipping confirmation email will be sent, once your order has left our facility.

What if I am not at home for the delivery?

Anyone at home can receive the package on behalf of the customer. Usually the postal service will leave a collection slip if nobody is at home and you can then collect your package at the designated post office. 

Tracking says my package is delivered but I haven't received anything. What should I do?

If your address is correct and your package says "delivered" but hasn't reached you please contact the United States Postal Service. Shipping costs are paid to USPS, and once the package has been handed off to them it is their job to get it to you.

Click here to file a claim with USPS

Please review your shipping address when placing your order. 

We CANNOT refund orders that have been marked as delivered to the address that you have given us. Fanci Freespirit is not responsible for any items lost or stolen in transit. 

US Postal Service Guarantees

We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

FedEx Guarantees

We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for FedEx guarantees.  If the item is not delivered in time, please contact FedEx (1-800-463-3339). We will not refund additional shipping charges if FedEx fails to meet their guaranteed shipping times. 

Wrong Address Disclaimer

It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us Contact us as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.

If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Navidium Shipping Insurance 

We want to offer our customers an extra layer of assurance, and we are happy to announce Navidium as an option for our customers to add to all their purchases.  Navidium is a shipping insurance company that offers shipping protection.  

Navidium Package Protection covers lost, stolen, and damaged items.  When replacing an item, Navidium covers the subtotal of the order, the Navidium premium, shipping costs, and taxes.  Navidium does not pay custom/duty fees.  For a detailed breakdown of Navidium's official insurance policy, please reference their help center here.